Materials Management

The Department of Materials Management provides University customers with prompt and efficient service when a spare part stock or non-stock item is requested. Its main function is to maintain the stock room and to ensure that the stock room is stocked with the various parts Physical Plant mechanics may require. The stock room is in the Rosenstiel Medical Science Building and contains over 5,000 specialized parts and items.

Non-stock items such as materials for special work orders (e.g. custom-made shelves requiring plywood or Formica) must be ordered separately. The Department of Materials Management works with a variety of pre-approved vendors to expedite such special orders. Hurricane supplies can be obtained from the stockroom by providing a work order or an IDR requisition. Departments must send for pick up since delivery service is not available.

Material Management, along with the Department of Physical Plant, oversees a fleet of University vehicles, which may be rented to departments by completing a work order or by calling the stock room at 305 243-6019. To learn how to obtain a work order, please refer to the Customer Service section of this website

Customer Service
All basic operation services may be requested by calling the Physical Plant Customer Service Desk (CSD) at 305 243-6375. Reports of deficiencies or requests for services will be recorded and dispatched to the proper shop, area, or person within the Physical Plant department. The CSD is open weekdays from 8 a.m. to 5 p.m. For after hours or weekend emergencies contact Security at 305 243-6000.

Work Orders
To request a repair or job, a work order form must be completed out and faxed to 305 243-5882. Services may also be requested by clicking on the link below and completing an online request. Work orders many take anywhere from 2-3 days to two weeks to complete depending on the type of work requested.

Materials Management Staff
The Department of Materials Management employs two full-time staff members. Below is a list of all staff members and their contact information.

Manuel Zafra
Stock Room Supervisor
305 243-6019
Email: mzafra@med.miami.edu

Juan Guillermo Osorio
Staff Associate
305 243-6019
Email: josorio@med.miami.edu

Noel Singuenza
Senior Staff Assistant
305 243-6019

Frequently Asked Questions

Q: How do I submit a work order? A: Work orders can be obtained by calling 305 243-6375. Once the order form is completed, it should be faxed to 305 243-5882 to expedite same. Please be as detailed and specific as possible when filling out the work order requisition form.     Q: How long will it take for my work order to be filled? A: Work orders may take as little as one day to three weeks to fill, depending on the type of work being requested. Emergency work orders (e.g. trouble calls) are dispatched to a mechanic and placed on the schedule immediately. Non-emergency calls are assigned to a mechanic within 24 hours. For more information on the status of an order, call 305 243-6375.     Q: What happens if Physical Plant cannot complete an order? A: If Physical Plant cannot complete a call, they will first determine whether another university department (e.g. Housekeeping) can complete the order. If no department can complete the task, Physical Plant will contact an outside vendor. If an outside vendor is used, an estimate will be obtained before any work commences.     Q: When do we need to pay for a service and when is it allocated from the budget? A: All building (structural) maintenance jobs (anything physically attached to the building) are allocated from the budget, while all other projects (e.g. fixing a chair, or hanging a picture) must be paid for by the department requesting the job.